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From Manual Tracking to Smart Growth: The Fast Track Appliances Story

We did not have a way of tracking the fund that was coming in and out. Now with Ply we are able to have visual on all of that.

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Data-driven decisions enabled confident expansion
Cost per job tracked accurately for the first time
Scaling operations without proportional overhead increase

The Challenge

Fast Track Appliances was growing fast but their manual tracking system couldn't scale. They needed data to make informed decisions about expansion.

The Solution

Ply's reporting and analytics gave Fast Track the data they needed. Real-time dashboards showed inventory turns, material costs per job, and supplier performance.

The Results

Data-driven decisions enabled confident expansion
Cost per job tracked accurately for the first time
Scaling operations without proportional overhead increase

The Full Story

About Fast Track Appliances

Founded in 2011, Fast Track Appliance & Scale is a British Columbia–based company providing installation, repair, and maintenance services for home appliances. What started as a side hobby for founder Brad Bhatti has grown into a thriving business with over 20 employees, serving customers across the province with fast, reliable, and customer-first service.

Fast Track prides itself on delivering professional installations, quality repairs, and hassle-free maintenance, always backed by trained technicians and a 100% satisfaction guarantee.

The Challenge

Before adopting Ply, Fast Track Appliances struggled with:

  • Maintaining visibility on products and parts from multiple vendors.
  • No clear way to track inventory flow in and out of the business.
  • Limited collaboration across office staff and technicians in the field.
  • A CRM system that lacked the inventory tools they needed.
We did not have a way of tracking the fund that was coming in and out. Now with Ply we are able to have visual on all of that.
Max Jean
Operations Manager at Fast Track Appliances

The Solution

Ply provided a streamlined, user-friendly solution that integrated with Fast Track’s existing CRM. This way, they gained:

  • Centralized platform for real-time inventory visibility.
  • Collaboration tools connecting office staff and field technicians.
  • Buyer support to assist with vendor bids and procurement.
  • Smart AI features like price-matching and optimized purchasing.
It’s like plug-and-play. You pretty much just turn on Ply and sync it to your CRM, and they start talking to each other.
Max Jean
Operations Manager at Fast Track Appliances

The Results

With Ply in place, Fast Track Appliances has:

  • Real-time tracking of inventory and vendor purchases.
  • Improved collaboration between office staff and technicians.
  • Faster, smarter decision-making using Ply’s AI-powered tools.
  • More efficient operations, freeing the team to focus on growth.
It’s really a game changer in allowing our business to grow in a more positive way.
Max Jean
Operations Manager at Fast Track Appliances

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